Do you have questions? We answer you
Team Cleaning at Its Best
Under normal circumstances, we dispatch a team of tree meticulously trained professional maids to
ensure a comprehensive cleaning of your home. For unusually large jobs, we may extend the team
beyond four housekeepers for optimal efficiency and thoroughness.
Begin your journey with a thorough deep cleaning. Afterward, tailor your ongoing cleaning schedule to match your preferences and needs.
Tidy Up: Prior to our visit, kindly pick up clothing, toys, and other household items. This helps our housekeeper focus on cleaning rather than organizing personal items.
Communication is Key: When scheduling, share specific requests, priorities, and any areas of concern with our office. Your input ensures a personalized and efficient cleaning experience.
Access Information: If you won’t be home during the cleaning, provide access details such as key location, entry code, and alarm code (if applicable). This helps us seamlessly enter and clean your space.
Our cleaning checklist covers comprehensive services for every visit. Additionally, we prioritize areas based on your specific needs and preferences. Your satisfaction is our top priority, and we strive to exceed your expectations with each cleaning session.
We offer cleaning services Monday through Saturday, with appointments available from 8:00 am to 19:00 pm. For consultations, our office is open daily from 8:00 am to 7:00 pm.
The decision to be at home during cleaning is entirely yours.
For clients who prefer not to be present, we offer confidential access arrangements. Options include providing access to the housekeeper and guiding her on entry and exit, leaving a key with our office, or securely hiding a spare key.
While most clients trust us with unsupervised access, it’s important to note that if someone under 18 will be present, an adult must supervise during the cleaning session. Your peace of mind and preferences guide our approach to ensure a seamless experience.
We adore animals, but we understand that our presence might be overwhelming for some pets.
If you believe your furry friend may feel anxious during our visit, we kindly request you to make temporary arrangements for them. Options include placing them in the garage, a kennel, or a closed-off room. This ensures a stress-free environment for both your pets and our cleaning team.
Absolutely!
Feel free to leave a note or email the office with any specific instructions, requests, or feedback. Your communication is highly valued, whether you have a special request, a concern, or simply want to express your satisfaction with our service. We typically follow up with a call after your initial cleaning to ensure your complete satisfaction. The owners of the company uphold high standards, and we aim to instill that philosophy in our maids. Your contentment is our priority, and we’re here to serve you with excellence.
Yes, your housekeeper can bring all the necessary products and supplies at no extra charge, as most clients prefer. If you have specific products or supplies you’d like to provide, feel free to let your housekeeper know! Our team is flexible and happy to accommodate your preferences.
Under normal circumstances, we dispatch a team of three meticulously trained professional maids to ensure a comprehensive cleaning of your home. For unusually large jobs, we may extend the team beyond four housekeepers for optimal efficiency and thoroughness.
While we strive to send the same team each time, it’s not always feasible. Rest assured, every housekeeper delivers consistent, top-notch service. If you have preferences or would like a change, please feel free to let us know. Your satisfaction is our priority.
Yes, absolutely! Our team takes pride in their appearance and wears uniforms adorned with our distinctive company logo. You’ll recognize us at a glance.
We understand plans change. To ensure smooth operations, please notify us at least 48 hours in advance for cancellations or rescheduling. In the event of a lockout, where our team arrives without notice of cancellation, a fee equivalent to 50% of the service price will be charged.
For your convenience, payment is due at the time of service and can be made using checks, cash, or major credit cards (Visa, MasterCard, Discover, and American Express). Please note that card payments have a 3% fee. Your initial service will be charged via credit or debit card, and then you have the option to switch to any other form of payment. Your card will be charged, and upon approval, an automatic receipt will be emailed to you. If paying by check, please make it payable to The Duster Crew, with a $25 fee for returned checks.
Tipping is entirely at your discretion, and it is welcomed as a gesture of appreciation for exceptional service. While not mandatory, if you choose to tip, the customary range is 15-20% of your total cleaning fee.
If you notice something was missed during your cleaning, please contact us within 24 hours. We take pride in our work and are committed to correcting any oversights promptly. While service charges are final, we guarantee our service and will return to address any issues at no extra cost. Your feedback is valuable, and we appreciate the opportunity to ensure your satisfaction.
Your security is our priority. Our housekeepers undergo rigorous background checks and reference verification. To provide additional peace of mind, we maintain bonding insurance. Rest assured, your safety and trust are paramount to us.
Rest easy knowing that our maids are the cream of the crop. Every candidate undergoes a meticulous criminal background check before even being considered for our team. Your trust and peace of mind are non-negotiable priorities for us.
Your peace of mind is paramount. Our housekeepers are meticulously vetted through extensive background and reference checks. As an added layer of protection, we maintain bonding insurance to ensure your trust and security.
Rest easy knowing that we’re fully insured. In the rare event of accidental damage, our housekeepers promptly report any incidents. We take swift action to repair or replace damaged items, prioritizing your satisfaction and peace of mind.
If you are a committed, responsible person, eager to grow, emerge and work in a good work environment where you are respected..
Write to me, we are now hiring:
contac@highcleaningservicecom // highcleaningservicellc@gmail.
Full name
Phone
Email
Do you have a valid driver’s license?
Do you have commercial cleaning experience?
How far are you willing to travel?
If you consider important, please attach your resume.